Where the server of XenBeta is? what connection we have adopted?
| ALL of the XenBeta's VPS adopt the PEER1 in Los Angeles and the datacenters in Phoenix Town, which are multi-connection that keep the connection speed in all of the country . |
Whether th XenBeta is good enough ? how about the capability? whether it can be run the database in high speed?
| Our VPS adopt the computer is Core's I7 series CPU which is newest, most powerful,stabilize, high efficient , equipped with the powerful RAM , which guard the data run in a high speed and safety. |
Wheter XenBeta's VPS have the backup and the third part maintenance sevice ?
| Vwe should emphasize that all of the database has backup , but we will not help you directly , you may make a backup by yourself , and other wise our system are all unmanaged . we don't provide the third part data service , but only the hardware and smooth of the connection . |
Whether our VPS has refundment?
| we will give you back all the money unconditionally within 3 days . it begin at the time of open the sevice . we will not give you the refundment for the additiional service . if the flux of the server is over 20G, we will not give you the refundment . |
What can we do if we buy the XenBeta's VPS?
| first of all , all the customers in XenBeta should abide by the law of the USA and the locality. prohibit the eroticism below the 18 years . when we found that , we will delete the customer's account and not give the refundment . |
Whether XenBeta could sustain the big flux sevice , the streaming media and the web game sevice ?
| we have provieded the special type of download VPS which is satisfied your request . you may buy this kind of server or you can't install these big flux service sysytem . |
How is XenBeta'renew and stop the service?
| we will remind you twice 15 days and 3 days before the deadline of the service . we will delete your account 24 hours after the deadline of the sevice . and we will not hold the responsibility for the any result . |
If there are problems in the service , how shall we give you the compensation ?
| we promise the rate of on-line is over nighty-eight percent . if we encounter irresistible things such as earthquakes, ISP curcuit problems and the judicatory examination, we wil not give you any refundment . if encounter th DDOS and the bad database we will give you same time using the service but the refundment . |
If the customers are attacked by hacker , how we deal with it ?
| if the customer is attacked by the DDOS 20M/S and the twice is bigger than 30 minutes , we will remind you . we don't have the hardware protection , if your server is attacked over 3 times , we will advise you the remove your server or system in 24 hours or buy the CISCO's system protection. you may ask that from us . |